Returns and refunds
- If you are a first-time Buddy FOOD customer, we will accept returns only once per household, for the first delivery of a subscription, and only if you notify us within two weeks of the delivery. We will refund the full cost of the returned item(s), but you will be responsible for the return shipping costs. Returned products must also be sent back via cool delivery. Please note that thawed products are not eligible for return. We will refund your money after we confirm the quality and quantity of the returned products. Please note that we cannot accept returns or refunds for trial set customers or customers who have already tried the product before purchasing a subscription, even if there is nothing wrong with the product.
- If you wish to return or receive a refund, please contact us on line or by mail form.