Terms of Use

Terms of Use Page

Terms of Use
Buddy Care ("Buddy Care", "we", "us", "our", "our", "ours") (hereinafter referred to as "Buddy FOOD") (top page URL: https://buddyfood.jp/, hereinafter simply referred to as "Buddy FOOD").
The terms and conditions of use (hereinafter referred to as the "Terms and Conditions") The following are the Terms of Use (hereinafter referred to as the "Terms of Use").
When using any of the services, please read and agree to these Terms of Use and the Terms of Use for each service, as they apply in addition to these Terms of Use.

Chapter 1 General Provisions

Article 1 Scope and Modification of these Terms of Use

These Terms of Use stipulate the terms and conditions for the use of the services common to the website operated by the Company (hereinafter referred to as the "Service"). This Agreement sets forth the terms and conditions for the use of the services common to the website operated by the Company (hereinafter referred to as the "Service").
These Terms of Use shall apply to all Users (defined in Article 3) with respect to the use of the Service. The Terms of Use shall apply to all users (defined in Article 3) with respect to the use of the Service. However, if there are any overlapping provisions between the Terms of Service for each service provided by the Company other than the Service, or if there are any overlapping provisions between the Terms of Service for each service and the Terms of Service for related items, only the provisions of the Terms of Service for each service shall apply.
The Company may change all or part of the Terms of Use at any time without obtaining the prior consent of users, by posting on the Site or by e-mail or by any other method the Company deems appropriate to notify or inform users.
In the event that the Terms of Use are modified in whole or in part, the modified Terms of Use shall apply to the use of the Service, and the User shall abide solely by the modified Terms of Use.

Article 2 Use of the Service

Users shall use the Service in accordance with laws, regulations, rules, notices, and this Terms of Use, as well as the Company's Privacy Policy and Help, etc., which are separately stipulated by the Company.

Chapter 2 Users

Article 3 Users

The term "User" as used in these Terms of Use means a person who searches for, browses, or uses images, text, designs, logos, videos, programs, ideas, information, etc. (hereinafter collectively referred to as "Content" in these Terms of Use) provided by the Company through the Service upon understanding and accepting all of the terms and conditions of these Terms of Use. (including Members (as defined in Article 4 of the "Terms of Service") who search for, view, or use the Content provided by the Company (hereinafter collectively referred to as "Content" in these Terms of Service) upon consenting to and acknowledging all of the Content. (defined in Article 4 of the "Terms of Use for Common Services"). (collectively, "Members (as defined in Article 4 of the "Terms of Use")).

Chapter 3 Membership

Article 4.

The term "member" as used herein refers to those who have agreed to and accepted all of the terms and conditions of this Agreement and have applied for and been approved by the Company for membership registration in accordance with the procedures specified by the Company, as well as those who have not registered for membership but have entered the required information specified separately by the Company for each product purchase and have been approved by the Company.

Article 5 Membership Registration

A person who wishes to become a member shall register on the BuddyCare member registration page by submitting an e-mail address and password as an ID, as well as a postal code, address, name, telephone number, SNS account information, and other information about the customer, and a pet image, physical characteristics, and other information about the customer's pet (the "Member Information") in accordance with a method separately specified by the Company. information about your pet (the above information is referred to as "Member Information"). (The above information is referred to as "Member Information").
In the case of registration from a personal computer, tablet terminal or smartphone, the Company shall approve the membership registration at the time the "Member Registration" button is pressed. The membership registration shall be approved upon receipt of such e-mail and upon pressing the address listed in the e-mail.
The Company shall not approve such registration if any of the following items applies
- If a prospective member has violated any of the terms and conditions of any service provided by the Company in the past (including, but not limited to, the terms and conditions of other companies related to each service specified in this agreement and on the site), the prospective member's registration shall be approved upon receipt of such email and upon pressing the address in the email. (2) If it is found that the prospective member's membership registration has been cancelled due to violation of any of the terms and conditions of any service provided by the Company (including, but not limited to, these Terms of Use and the terms and conditions of other companies related to each service specified on the site)
- If it is found that the membership application of a prospective member contains false information.
- If it is found that the prospective member has not received any service provided by the Company (including, but not limited to, services provided by other companies related to the services specified on the site) in the past, or if the prospective member has not received any service provided by the Company in the past. (This includes, but is not limited to, the purchase price of products and other goods. The same shall apply hereinafter.) (including, but not limited to, cases in which a customer has not made payment to a third party in connection with a payment method separately approved by the Company) (2) If it is found that the customer has failed to receive the goods for a long period of time without justifiable reason, refused to return or exchange the goods, or otherwise defaulted on his/her obligations.
- If it is found that the applicant has committed any of the acts described in Article 14 (Prohibited Matters) of these Terms and Conditions in the past.
- In the event that the Company reasonably determines that it is inappropriate for the operation and management of the Service to approve the registration for any other reason.

Article 6 Changes to Registration Details

In the event of a change in all or part of the information registered with the Company, a member shall promptly change the registered information in a manner separately specified by the Company.
The Company shall not be held liable for any damages incurred as a result of a user's failure to make timely registration changes.
Members grant the Company the authority to make changes to their membership information in the event that such information is changed as a result of using the respective services, and the Company will change the membership information based on this authority.

Article 7: Suspension of Service and Cancellation of Membership

If a member falls under any of the following items, the Company may, without prior notice, suspend the member's use of the service, cancel the member's registration, or take any other action the Company deems appropriate

If it is found that the member's membership has been cancelled in the past due to violations of the terms and conditions of any service provided by the Company.
When it is found that the registered information contains falsehoods.
(2) The member has not paid fees or other charges for any service provided by the Company in the past or at present (including, but not limited to, the member has not paid fees or other charges to a third party in connection with a payment method separately approved by the Company). (ii) In the event that it is found that the customer has failed to receive the goods, etc. for a long period of time without justifiable reason, refused to return or exchange the goods, etc. or otherwise defaulted on his/her obligations.
If it is found that the customer has committed any of the acts described in Article 14 (Prohibited Matters) of these Terms and Conditions in the past
If it is found that the customer has violated any other terms and conditions stipulated by the Company (including, but not limited to, these Terms and Conditions) (including, but not limited to, these Terms of Use).

Article 8 Withdrawal Procedures

Members may withdraw from membership at any time through the procedures specified by the Company. A member shall cease to be a member upon the Company's receipt of the member's request for withdrawal.

Article 9 ID and Password Management

Members shall be responsible for the strict management and safekeeping of the user ID and password that they set for themselves at the time of membership registration, etc.
Members shall not transfer, sell, succeed, lend, disclose, or divulge their user IDs or passwords to third parties without the prior consent of the Company.
If a member discovers that his/her user ID or password has been misused by a third party, the member shall immediately notify the Company, and shall comply with the Company's instructions, if any.
Members shall be responsible for any damages resulting from inadequate management of their user ID or password, errors or mishaps in use, or unauthorized use by a third party, and the Company shall not be liable for any such damages.

Article 10 Use of Personal Information

Any personal information of members obtained by the Company in connection with the use of the service shall be handled in accordance with the "Privacy Policy" separately stipulated by the Company.

Chapter 4 Use of Services

Article 11. Services to be Provided

The Company provides the following services as part of the Service

Members' use of My Page (defined in Article 12) (defined in Article 12).
To search across each service
Browsing information on each service
Browsing links from each service.

Article 12 Use of My Page

Members may use My Page as specified by the Company. My Page provides members with the ability to register, view, and change their own membership information as part of the "Profile" registration and viewing function.

Article 13 Disclaimer

In the event that the Service provides links to other websites or resources, or links from third-party websites or resources to the Service, the Company shall not be liable for the content, use, and results (including but not limited to legality, validity, accuracy, certainty, safety, currency, and completeness) of such linked sites. (including, but not limited to, legality, validity, accuracy, certainty, safety, currentness, and completeness). The Company shall not be liable for the content, use, or results (including, but not limited to, legality, validity, accuracy, certainty, safety, currentness, and completeness) of such linked sites. If the Company reasonably determines that the content of a linked website or resource is illegal or inappropriate for the management and operation of the Service, the Company may remove the link without requiring any notice to the Member.
Transactions with advertisers who advertise (including, but not limited to, sweepstakes advertisements) or promote themselves in the Service (including, but not limited to, participation in promotions such as sweepstakes) or transactions with advertisers who are advertising (including, but not limited to, sweepstakes advertisements) or promoting their products or services in the Service. In the event that there is a transaction (including but not limited to participation in promotions such as sweepstakes) with an advertiser or advertisers in the Service, users shall conduct transactions with such advertisers at their own discretion and responsibility, and the Company shall not be held liable for any such transactions. The Company does not guarantee the contents and conditions of transactions, such as payment for products, etc., determination of contract terms, guarantees, collateral liability, existence of licenses, etc., and the Company shall not be liable for any damages to members resulting from transactions conducted via advertisements or promotions posted in the service. The Company shall not be liable for any loss or damage of any kind to members resulting from transactions conducted via advertisements or promotions posted during the service.
The Company shall not be liable for any damage, loss, or disadvantage incurred directly or indirectly by the member, even if the service is temporarily suspended, discontinued, or modified in any of the following cases.
- In the event of natural disasters such as fire, earthquake, flood, lightning, heavy snowfall, etc.
- In the event of social unrest such as war, civil war, terrorism, riot, or civil commotion
- In the event of any event that the Company is technically unable to cope with.
The Company shall fulfill its obligations and be exempt from liability by processing the affairs of the Company in accordance with the member's registration details.
If a member causes damage to another user or third party by using the service, the member shall resolve the matter at the member's own responsibility and expense, and shall not cause any damage, loss, or disadvantage to the Company.

Article 14 Prohibitions

Users shall not engage in any of the following acts. In the unlikely event that a user violates this prohibition and causes damage to the Company or a third party, the user shall be held responsible for compensating the Company or the third party for all such damage.

Actions that cause or may cause annoyance, disadvantage, or damage to other users, third parties other than other users, or the Company.
Acts that infringe or may infringe intellectual property rights such as copyrights, portrait rights, personality rights, privacy rights, publicity rights, or other rights of other users, third parties other than other users, or the Company.
Acts that use the Service for commercial purposes (except those approved in advance by the Company).
Acts that offend or may offend public order and morals or other laws and regulations
Acts of registering information that contains false or misleading content.
Acts of using contents obtained through the service outside the scope of private use by the user.
Acts of duplicating, selling, publishing, distributing, publicizing, or similar acts to duplicate, sell, publish, distribute, or publicize the Content obtained through the Service via other users or third parties other than other users.
Collecting, storing, or saving personal information of other users.
Uploading computer viruses, computer code, files, programs, or other content designed to interfere with, destroy, or limit the functionality of computer software, hardware, or communications equipment to the Service, or transmitting such content via e-mail or other means.
(2) The act of multiple membership registrations by the same member (including multiple registrations from any computer, cell phone, or smartphone). (This includes multiple registrations from any computer, mobile phone, or smartphone, except for those approved in advance by the Company.)
Excessive returns of merchandise.
Intentionally falsifying the number of times a discount coupon code can be used, or using the coupon code multiple times per household.
(4) Other acts that the Company reasonably determines to be inappropriate, such as damaging or destroying the Company's credibility.

Article 15 Intellectual Property Rights

All intellectual property rights in the Content provided through the Service shall belong exclusively to the Company.
In the event that any act prohibited by domestic or foreign copyright laws or other laws and regulations, such as unauthorized duplication, unauthorized reproduction, or other unauthorized secondary use of our content, regardless of the purpose, is discovered, we shall immediately take legal action.
If any dispute arises with a third party in violation of the provisions of this article, the member shall settle such dispute at his/her own responsibility and expense, and shall not cause any damage, loss, or disadvantage to the Company.

Chapter 5 Operation of Service

Article 16 Information Management

The Company may, at its discretion, freely use all or part of the contents transmitted by users in connection with the Service on the Company and its affiliated sites. In using such contents, the Company shall not require any payment to the contributor.
The Company collects the following information regarding the access history of users in order to investigate access history and usage conditions of users or to improve services to users. Cookies issued by the Company are used for the purpose of effective advertisement distribution, etc., and are never used for the collection of personal information or for any other purpose.

Information related to the IP address or mobile device identification number of the user when accessing the server of this service
Information about the user's access to the Service obtained by the Company through cookie technology (a technology that temporarily writes data to the user's computer through a web browser to record and store the date and time of the user's last visit to the site, the number of times the user has visited the site, etc.) Access information of users obtained through

Users agree in advance that if they set their web browsers to reject cookies, their use of the Service may be restricted.
In addition, each service has its own privacy policy and will make every effort to manage and protect information.

Article 17 Maintenance of the Service

In order to maintain the Service in good operating condition, the Company may temporarily suspend or discontinue all or part of the provision of the Service without prior notice to the user in any of the following cases

In the event of periodic or emergency maintenance of the computer system used to provide the Service (hereinafter referred to as the "System") In the event of periodic or emergency maintenance of the computer system used to provide the Service (hereinafter referred to as the "System")
In the event of difficulty in operating the System due to natural disasters such as fire, earthquake, flood, lightning, heavy snowfall, etc.
When system operation becomes difficult due to social unrest such as war, civil war, terrorism, riot, disturbance, etc.
When system operation becomes difficult due to system malfunction, unauthorized access from third parties, computer virus infection, etc.
When requested by administrative or judicial agencies based on reasonable grounds
When we deem it necessary to suspend or discontinue the system for other unavoidable reasons.

Article 18 Others

Regardless of the type of product, Buddy FOOD will accept a return for any reason only once per household, for the first delivery of a subscription purchase, and only if the request is made within two weeks of the delivery. We will refund the full cost of the returned product, but the customer will be responsible for shipping costs. Please note that the returned product must also be sent back via cool delivery. Please note that products that have already been thawed are not eligible for return. Refunds will be made after confirming the quality and quantity of returned products.
For discount coupon codes with a one-time use per household limit, if you intentionally falsify the number of times you use the coupon code, use it multiple times per household, and after purchasing the subscription, we find that you have violated the one-time use per household limit by having the same last name, address, phone number, etc., we will cancel your purchase. In the event of cancellation under the circumstances, we will refund the amount paid for the product prior to shipment, but we will receive 5% of the amount paid as a refund fee and the difference will be refunded to you.
In the event that a problem arises in the use of the Service that cannot be resolved by these Terms of Use or by the Company's guidance and response, the Company and the user shall discuss and resolve the problem in good faith.
In the event that a lawsuit becomes necessary in connection with the use of the Service, the Tokyo District Court shall be the court of exclusive jurisdiction for the first trial.

Supplementary Provisions: These Terms of Use shall apply to all users from September 6, 2021.