Privacy Policy/Handling of Personal Information

Privacy Policy

Buddycare Corporation | Buddycare (the "Company") ("Buddy FOOD "), a media and purchasing site operated by the Company (the "Service"). (hereinafter referred to as "the Company"). While recognizing the importance of the personal information of our customers who use the Service and all other people who provide personal information to us, we aim to improve our services, comply with laws, regulations, and other standards regarding the protection of personal information, establish voluntary rules and systems, and establish and implement a personal information protection policy that includes the following items. We declare that we will establish, implement, and maintain a policy for the protection of personal information that includes the following items.
We hereby declare that we will comply with the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as "the Act") and other applicable laws and regulations concerning the protection of personal information, as well as other norms. Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as "the Act"). We will comply with the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as "the Act"), other related laws and regulations, guidelines established by the government, and other norms.
As described in "Handling of Personal Information," when acquiring and using personal information, the Company shall specify the purpose of use, and shall not use personal information beyond the scope necessary to achieve the specified purpose of use (use for purposes other than the specified purpose). In addition, we will take appropriate control measures to ensure that personal information is not used for purposes other than those specified.
As described in "Handling of Personal Information," we will not provide acquired personal information to any third party, except with the consent of the person concerned or in accordance with laws and regulations.
When we receive a complaint or consultation regarding the handling of personal information, we will promptly investigate the facts of the complaint or consultation and take action such as correction or deletion of the information in good faith.
The Company shall properly manage the personal information it has acquired, and shall take steps to prevent leakage, loss, or damage of personal information and to rectify the situation.

Enacted: September 06, 2021
Kazutoshi Harada, President and Representative Director

Handling of Personal Information

Article 1 Personal Information to be Obtained

In accordance with the law, we will collect the following personal information
Information related to login and use of the service
Account ID and password for service login
E-mail address and password for account registration information
Name, address, phone number, SNS account information, and other information about you provided by you as information associated with your account, as well as pet images, physical characteristics, and other information about your pets
Information related to the use of points, coupons, cash back and other services
Information for the execution of transactions conducted by you through the use of the service and information regarding the details of such transactions
Credit card information, bank account information, information related to electronic money, payment collection agencies, cash on delivery, and other information related to payment and its methods
Information related to posted content, such as images, text, comments, etc., provided by customers using the posting features of the service
Information related to inquiries and communications from customers to the Company (including driver's license, etc.)
Information about the terminal used by the customer and information obtained through the use of cookies, etc.
Information related to the identification of information and telecommunications terminals
Information on the operating system of the telecommunications terminal
Information related to connection to the Internet
Location information
IP address information of the service
URL browsed and time stamp information regarding the date and time of browsing
Information related to the use of the service
Advertising identifier information assigned to each customer terminal
Server log information
Information obtained from third parties
Information obtained from third parties with your consent
Information obtained in accordance with laws and regulations
Information acquired through public disclosure

Article 2 Purpose of Use of Personal Information

We will use the personal information described in Article 1 within the scope of the following purposes in accordance with the law.
To log in to the Service and use the Service
To allow customers to log in to the Service
To provide you with services suitable for you
For the execution and performance of transactions between you and us (including our partners who sell our products on Buddycare ), and for your other use of the Service.
To manage customers who are members of the service
To pack and ship products and other goods for the service
To bill for services
To operate the point service
To notify customers of matters necessary for the operation of the service
To respond to various service inquiries and after-sales services
To contact customers who have cancelled their membership and respond to various inquiries
To prevent and respond to fraudulent activities, etc.
Advertising and marketing
To solicit, advertise, or otherwise market the Service on the Service or through third-party media
To send e-mail magazines
To send direct mailings
To conduct campaigns, sweepstakes, and questionnaires
For product development and research
To survey and analyze marketing data
To develop new services, products, etc.

Article 3 Consent to Provide Personal Information
The Company will provide personal information to third parties when permitted by law or when the customer has given consent. However, in the following cases, we will provide personal information (in the case of items 1 and 2, information excluding information that can directly identify a specific individual, such as name and address) to third parties to the extent necessary.
 When necessary to provide or improve the quality of our services
 When necessary for the consideration and development of new services
 When entrusting the handling of personal information to a third party located in a foreign country
 When we entrust the handling of personal information to a third party located outside of Japan (including those located outside of Japan, hereinafter referred to as "Seller, etc."), in addition to the Seller of the product, etc. that you purchase, depending on the nature of your transaction (iii) when the customer makes a reservation, purchase, delivery, etc. of goods or services to a third party (including a person located outside of Japan, hereinafter referred to as "Seller, etc.") to carry out such transaction (including an offer for transaction) In the case of ( 4) above, the personal information provided for the transaction between you and the Seller, etc. will be managed by the Seller, etc. In addition to executing the transaction you have applied for, the Seller, etc. may use your personal information to improve its business operations by providing you with information via e-mail newsletters after the transaction, analyzing your use and purchases, and so forth. Information provided by a customer directly to a seller, etc., without following the procedures prescribed by the applicable service, is not covered by this Policy and is subject to the separate rules for the handling of personal information by the relevant seller, etc. Please exercise caution when providing such information.

Article 4 Use of Google Analytics
Our service uses Google Analytics.
For more information on how data is collected and processed by Analytics, please refer to this page provided by Google.

Article 5 Procedures for Disclosure, Correction, etc.
We accept requests for disclosure of personal information subject to disclosure, notification of the purpose of use, correction, etc. in cases where the content of personal information subject to disclosure is contrary to the facts, suspension of use, etc. and suspension of provision to third parties (hereinafter referred to as "disclosure, etc.") from the person in question. (hereinafter referred to as "Disclosure, etc.").
Contact for Requests for Disclosure, etc.
When requesting by mail, please send the prescribed request form along with the required documents to the address specified in Article 7.

Items to be submitted
Personal Information Purpose of Use Notification/Disclosure Request Form
Personal Information Correction Request Form
Personal Information Suspension of Use Request Form
Identification documents (driver's license, passport, etc.)
In the case of a legal representative, in addition to (4) above, documents confirming the right of legal representation.
Commission fee
Please note that a fee of 1,000 yen will be charged per request for disclosure and notification of purpose of use. If you request by mail, the fee will be charged by bank transfer or other means. For specific procedures for requests for disclosure, etc., please contact the contact point in Article 7.

Article 6: Consultation and Complaints Regarding Handling of Personal Information
For consultations and complaints regarding our handling of personal information, please contact us by mail at the following address

[For inquiries regarding personal information, please contact]
Personal Information Contact

Article 7 Personal Information Protection Manager
The personal information protection administrator shall be the following
President and Representative Director Kazutoshi Harada

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